Over the past few months, organizations and agencies joined forces to design a national recommended minimum training guideline for 9-1-1 Telecommunicators. NFPA participated with these key stakeholders in the telecommunications industry to identify universally accepted training for consistent level 9-1-1 service.
The result of this effort is a training guideline that covers topics including; roles and responsibilities, call processing, legal aspects, and quality assurance, just to name a few.
Established early in the process was the desire to involve the telecommunicator community and public in the review process of the new guidelines. While the recommended topics have been vetted by the leadership of many telecommunicator organizations and agencies, the value-add of a public review is an aspect necessary to the project.
So, NFPA and other telecommunicator stakeholders now invite you to review the material found at the NENA public workspace website, and to offer your thoughts and comments on the “Recommended Minimum Training Guidelines for the 9-1-1 Telecommunicator”.