Are healthcare facilities(hospitals) with central station monitoring required to have 24/7 "eyes on" monitoring by their security personnel?
My opinion is that it is not required unless your AHJ requires it.
NFPA 101 (2018)
126.96.36.199.2 Emergency Forces Notification.188.8.131.52.2.1 Emergency forces notification shall be accomplished in accordance with 9.6.4, except that the provision of184.108.40.206.3(13)(d) shall be permitted to be used.
9.6.4 Emergency Forces Notification.220.127.116.11 Where required by another section of this Code, emergency forces notification shall be provided to alert the municipal fire department and fire brigade (if provided) of fire or other emergency.Δ 18.104.22.168 Where emergency forces notification is required by another section of this Code, the fire alarm system shall bearranged to transmit the alarm automatically via any of the following means acceptable to the authority having jurisdiction and shall be in accordance with NFPA 72:(1) Auxiliary fire alarm system(2) Central station fire alarm system(3) Proprietary supervising station fire alarm system(4) Remote supervising station fire alarm system
But from an emergency response mindset, it may be a good idea to have an alarm annunciator at the security dispatch desk. The facility I work at is a campus setting and all buildings have the same street address. The annunicator here gives our campus police dept. a notification of any fire alarm, along with the building. Their SOP is to meet the fire dept at the main street entrance to campus, and give them a blue light escort to the building in alarm. The fire dept here only gets a notification of a general fire alarm, so they do not know what building is in alarm until they arrive on scene.
You can also add your security dept. to the central station call list, so they can call you after they call the FD.
Now if you have a true central station service, they are supposed to have a runner that goes to the protected premises. Most facilities use remote supervising stations.
Hope this helps,
I believe that the life safety code states that signals shall sound and shall be displayed either at a location within the protected building that is constantly attended by qualified personnel or at an approved, remotely located receiving facility.
The 2010 NFPA 72 Section 26.3 has the provisions you are looking for.
Excerpt from Section 26.3
Most hospitals I am familiar with uses the Central Station Fire Alarm System which uses a modem to communicate to a central monitoring station that automatically relays any fire alarm signals to the local fire department. That facility must conform with the construction, fire protection, restricted access, emergency lighting, and power facilities requirement for ANSI/UL 827, Standard for Central-Station Alarm Services. As a former Life Safety Code surveyor, it used to check for the current UL listed documents of the Central Station at the alarm control panel and sometimes review the current contract. Then I would have the hospital activate the fire alarm system with notification to fire department about the test that an alarm should be received from the central station in a few minutes - please record the time of receipt. The central station would not be notified of the test. We recorded the time of the activation of the fire alarm system and compared it with the time the fire department received it. The central station was required to call the hospital to confirm the alarm and the hospital would tell them it was test and please give us the time of receipt and transmission to the fire department.
Excerpt from 2010 NFPA 72:
According to the 2012 NFPA 101, Section 22.214.171.124.2.1 the hospital needs to comply with section 9.6.4 in regards to fire department notification. Section 126.96.36.199 requires that the hospital was to automatically communicate the fire alarm signal to the local fire department through an AHJ approved supervising station.
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