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POTS line will not “kiss off” at the monitoring point

Question asked by tmulanix on Oct 23, 2020
Latest reply on Oct 27, 2020 by cdafd

I’m told that our Buildings Fire Alarm system has trouble communicating with the Central Monitoring Station (CMS). The problem description I was given is, “the POTS line will not “kiss-off” at the monitoring point.  Meaning, instead of one signal going and being received, the issue keeps on repeating itself.” Do you have any information to learn more about this situation and how to rectify the problem?